Privacy Policy

Introduction

Dostify AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app and services.

Information We Collect

Information You Provide

• Account Information: Email address, name, and password when you sign up
• Store Information: Your Shopify store domain and store name
• Connection Credentials: Access tokens for Shopify and Meta Ads platforms (encrypted)

Information from Shopify

When you connect your Shopify store, we collect:

• Order data (order IDs, totals, dates)
• Product information (product names, IDs, prices)
• Customer information (customer IDs, order counts - no personal details)
• Analytics data (sales metrics, conversion rates)

Information from Meta Ads

When you connect Meta Ads:

• Ad account ID
• Ad campaign performance metrics
• Ad spend and conversion data

How We Use Your Information

We use the information we collect to:

• Generate AI-powered sales and marketing reports
• Analyze your store and ad performance
• Provide insights and recommendations
• Send scheduled reports to your email
• Improve our app and services
• Provide customer support

Data Storage and Security

• All data is stored securely using industry-standard encryption
• Access tokens are encrypted in our database
• We use secure HTTPS connections for all data transmission
• We comply with Shopify's security requirements
• Data is stored on secure servers provided by Supabase

Data Sharing

We do NOT sell, trade, or rent your personal information to third parties.

We may share data only in these cases:

• With your consent: When you explicitly authorize sharing
• Service providers: Secure cloud hosting (Supabase, Vercel) under strict privacy agreements
• Legal requirements: When required by law or to protect our rights

Your Data Rights (GDPR Compliance)

You have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Stop us from processing your data

To exercise these rights, contact us at: Dostifyai@gmail.com

Data Retention

• Active Accounts: We retain data as long as your account is active
• Deleted Stores: Data deleted within 48 hours of store disconnection
• Uninstalled App: All store data deleted within 48 hours (via shop/redact webhook)
• Closed Accounts: Data deleted within 30 days of account closure

Cookies

We use essential cookies to:

• Keep you logged in
• Remember your preferences
• Ensure security

We do NOT use tracking or advertising cookies.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

• Updating the "Last updated" date
• Sending email notifications for significant changes
• Posting notice in the app

Contact Us

For privacy questions or requests, contact:

• Email: Dostifyai@gmail.com
• Support: Dostifyai@gmail.com
• Website: https://dostifyai.com